Running a traditional Dealership?

Campaign Management

Run targeted multichannel campaigns with automated campaign management functionality. Generate Leads and allocates to agents in call centers for lead qualification. Create activities for follow-up calls for those who did not respond.

Lead & Opportunity Management

Capture Leads, Engage Customers via SMS, Social media, Video conferencing tools and E-mail & Qualify Prospect, Convert into Opportunity. Record and send personalized videos, to better engage your customers virtually.

Connected Vehicle

Receive kms attained, (e.g at 9,500 km for 10,000 km service) notifications directly from the vehicle in order for call centers to call the customer and book appointment for vehicle service. Receive error / malfunction notification from vehicle onboard computer for call centre to call the customer and book appointment for vehicle check.

Service Agreement

Automated Service Agreement process. Manage Deferred Revenue Payments, book Revenue as Services are conducted in line with IFRS. Manage Service agreement life cycle, new Customer update in case of Vehicle Sale, Pre-Closure / Closure in case of contractual fulfillment.

Appointment Management

Initiate Appointment booking via Customer Service app. End to End process allows smooth Appointment management. Offer Pick / Drop service or Loan Car facility to Customer. Connected Vehicle, Service Initiation based on historical data ensures timely serving of vehicle.

Vehicle Reception

Digital Gate controls vehicle entry. Mobile service advisor app offers paperless vehicle reception. It captures Vehicle issues / malfunctions, Notes, Photos, Videos, helps Up-sell / Cross Sell, prompts deferred work and Recalls and captures Digital Signature offering a very high Customer Experience.

Vehicle Health Check

Carry out Vehicle Health Check and flag checks as Green / Amber / Red. Identify issues and capture the Video of damaged part with eVHC App. Share Quotation with Customer via Customer service App enabling him/her to see video of damaged part and Approve / Defer / Reject Quotation.

Warranty & Recall Handling

In case of Recall work or Warranty job, raise Claim on OEM with complete details of service. Track Claim status and raise Debit memo on approval.
Follow-up and provide additional info in case of rejection.

Estimation and Service Quotation

In case of Repair / BodyShop work, carry out work estimate aided by service catalog or connect to 3rd party Estimation app. Prepare Customer Quotation and get approval from customer via Customer Service App. In case of Repair work, prepare Quotation based on Warranty conditions for labor and parts.

Service Order Handling

Secure down-payment, check for missing part and release Service order for execution. Application supports full / partial warranty for labor or parts and split invoicing. BodyShop work supports invoice split for Insurance. Automated status updated ensures efficiently managed service process.

Work Order Scheduling

Upon release by workshop controller, Work orders are auto-scheduled and allocate Technicians based on defined parameters. App for resource scheduling helps reschedule job or re-allocate resources based on Customer priority. Parts are issued based on service needs using service parts App.

Technician Management

Manage work execution by Technicians with Clock-in / Clock-out App. Analyze Technician utilization, efficiency and productivity with embedded analytics. Manage Bays allocation. Monitor workshop load / live status and vehicle movements with Workshop Live View app.

Service Invoicing & Payment

Generate service Invoice and collect payment via CashDesk or via Customer Experience app which offers on-line payment facility. Automate messaging to customer for vehicle collection along-with vehicle location. Digital gate-pass offers smooth Customer Experience.

Analytics

Embedded Analytics and KPI dashboard provide workshop insight such as Technician Utilization etc. Workshop Live View App offers on-line update to Workshop managers, planners and controllers to ensure timely execution of work.

Seasonal Tyre management

Retain customers by offering seasonal tyres to end customers. End to End functionality is available to manage seasonal tyre fitment, storage, and Billing. Reduce total fleet operation costs by Regular inspection and maintenance.

Customer Experience App

Empower customer with a customer experience app to book appointments, approve / reject quotations, monitor on-going job progress, review vehicle history, receive notifications, and pay invoices. Guide customers and take them through various interactive elements that select and showcase the various specifications of a vehicle.

Procurement

Forecast based / Re-order / Deterministic planning, both at Showroom and Central level based on Inventory Categorization / ABC Classification . Procurement planning for new Models based on planned Vehicle Sales. Raise direct Procurement proposal from Plan.

Counter Sales

E-Catalog integration for parts identification and capture. Record Vehicle information along-with Parts Sale. ATP App to check parts Prices, Stock & ATP quantity. Easy creation of Quotation & Sales Order. Book lost sale with Reason for Loss.

Back Order Processing

Book Back-order with a firm commitment of delivery. Have Parts visibility across Central Warehouse and Showrooms. Move stock between locations or initiate back-to-back procurement from OEM with click of a button. Alert & Workflows ensure timely fulfillment.

Bulk Sales

Manage creation of Quotation or a Sales order via excel interface. Efficient Supply Chain processes allow on time fulfillment. Credit management helps Manage Customer Credit Ratings, Evaluate and analyze credit history, Assign Credit Risk Class / Limit.

Parts Dealer Sales

Manage and expand Parts Dealer business operations by facilitating dealers to carry out Stock ATP & price check, order on-line, track the orders, review invoices & manage accounts payable and check on credit history & balance using our B2B Portal.

Inventory Management

Manage Inventory Categorization - ABC Classification, Slow-moving or Dead Stock. Update classification on periodic bases. Book inventory Provision based on Stock Age. Use inventory analytics to optimize parts inventory.

Dynamic Customer Profiling

• Trusted data management - Build trust with customers by managing permissions and consent.
• Complete customer profiles - Create complete customer profiles with data from every part of organization and third-party sources.
• Intelligent Insights - Use machine learning and artificial intelligence to gain deeper insight into customer behaviors and desires.

Planning and Performance

• Plan Marketing Events & Campaigns- Manage marketing plans, campaigns, budgets, and performance with transparency.
• Informed Collaboration and Improved decision-making - Collaborate on campaigns across teams and get timely results.
• Budget planning - Plan your marketing budget across channels and manage budget spending.

Audiences, Campaigns, and Journeys

• Precise customer targeting - Find the best audience for your campaigns, and make sure they get the message at the right moment.
• Personalized customer interaction - Deliver individualized customer experiences throughout the customer journey.
• Well-defined audience segmentation - Run powerful, yet intuitive, segmentation capabilities with Multi-channel campaigns.

Financial Planning and Analysis

• Financial & Strategic Planning
• Forecasting & Budgeting
• Financial Analytics and reporting
• Performance Management

Accounting and Financial Close

• Financial accounting and reconciliation
• Management Accounts
• Closing process
• Financial reporting and disclosure

Tax, Treasury and Cash Management

• Letter of Credits & Bank Guarantees
• Tax Management & Govt Filings
• Cash flow Management
• Cash flow Forecasting

Real Estate Management

• Real Estate Management
• Contract & Lease Management
• Property Management & Maintenance

Asset Management

• Asset Life-cycle Management
• Depreciation Management
• Asset Analytics

Accounts Payable and Receivable

• Credit & Risk Management
• Automated AP & AR Management
• Collection & Dispute Management

Core HR and Payroll

• Organizational Management
• Payroll Processing
• HR Shared Services
• Full compliance with HR regulations

Time and Attendance Management

• Absence Management
• Time Sheet     
• Time Capture
• Workforce Management

Recruiting and Onboarding

• Listing in Recruitment Portals
• Recruiting
• Onboarding
• Electronic Signature

Learning and Development

• Learning Management
• Professional Development
• Succession Planning

Performance and Compensation

• Performance Appraisal
• Goals setting and reviews
• Compensation Management

Workforce Planning and Analytics

• Workforce Analytics
• Workforce Planning
• Digital Boardroom